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How Spirax Sarco Is Responding to the COVID-19 Pandemic

Committed to Serve

Amid this COVID-19 pandemic, our purpose and mission at Spirax Sarco remains the same, to provide our customers with reliable Steam Solutions and Expertise.

The industries we serve and support are on the front lines of the fight against this pandemic.  We have taken several step to ensure we continue operations, enabling us to provide you with Service, Maintenance and Repair solutions for your steam systems.  Our sales and service engineers continue to be available to support your critical steam system needs via on-site or virtual meetings to diagnose and solve any issues which could cause an interruption in your critical services.  In today’s fluid environment, we stand committed and prepared to support our customers to ensure continuity of service in their efforts to fight this pandemic.  

Many of our customers, and partners are designated as essential and critical to the National COVID-19 response and, therefore, we want to assure you that we are prepared to continue supporting your business. We have taken proactive steps to first ensure our employees’ health and safety and, at the same time, continue uninterrupted operations. 

 

How has Spirax Sarco prepared to provide service and support to Critical Infrastructure Systems during the Covid-19 pandemic?

Our Sales and Service Engineers continue to be available either on-site or virtually to assist with diagnosing and resolving any issues in your steam systems.  We have maintained our production volumes, so as to have repair or replacement parts required ready to deploy to ensure critical systems are achieving optimal performance.  Our robust business continuity plans have prepared us to ensure our production and fulfillment capabilities remain online.  You may contact us at (800) 883-4411 from 8:00 AM – 7:00 PM EST, by email at orders@spirax.com, or via our website, www.spiraxsarco.comFor a more rapid response to your needs, please contact us at  (877) 217-0116 or by email at rapidresponse@spirax.com

Has Spirax Sarco been affected by any supply chain disruption by the COVID-19 pandemic?

COVID-19 is a very dynamic situation, we are operating our normal schedule across Manufacturing and Supply, thanks to the hard work and dedication of our team members, as of today we have sufficient inventory levels and manufacturing capabilities to maintain our commitment to serve our customers. 

What steps is the company taking during this COVID-19 pandemic?

We have advanced business continuity plans in place to prepare for unforeseen events and to meet the needs of our customers who depend on our products. We have taken proactive steps to ensure continued and uninterrupted operations to continue to support you in these times.  We understand how many of you play a critical role on the front lines of this pandemic and we maintain resilient in our commitment to serve our customers.  

How is Spirax Sarco looking out for its employees during this outbreak?

The health and safety of our employees, their families, and our customers are our top priority and we continue to take precautions as recommended by the CDC to help mitigate the risks.  The safety and well-being of our employees is always a top priority. 

As a company, we are adopting split-shift patterns to limit any potential of colleague cross-contamination and working with our Supply base to ensure continuity of supply.  We have taken several steps to ensure our facilities worldwide remain safe and healthy environments. We've implemented enhanced cleaning procedures, such as increased cleaning of hard surfaces in common areas. 

In addition, Our Customer Services Team and Sales Engineers are working via digital channels to maintain their availability and deliver on our commitment to you in these extraordinary times. You may contact us at (800) 883-4411 from 8:00 AM – 7:00 PM EST, by email at orders@spirax.com, or via our website, www.spiraxsarco.com.  

 

Essential Critical Infrastructure Designation

Click here to learn more about Spirax Sarco's Designation as Essential Critical Infrastructure Workers in response to the COVID-19 pandemic.

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