Reports to: President & General Manager
The Service Manager will create a culture that focuses on Customer Satisfaction by providing on time and high quality assistance with installation, commissioning, trouble-shooting and repairs, replacement and upgrades, steam asset management and audits, using a team of highly trained and qualified Service Engineers.
Manages the day-to-day operations from initial request for quote, through on-site work, to final billing. Provides all financial and logistical product support including resource scheduling, inventory management, general accounting practices, vendor control, purchasing, order entry/processing and invoicing.
Plans, directs, and manages the activities of the Service Department efficiently and in accordance with company strategy and operational plans. Ensures that the Department lays the foundation for growth and expansion while meeting or exceeding forecasts, controls budgets without compromise on the quality of Service.
Essential (Major) Job Functions:
Bachelor’s degree in Engineering or equivalent
At least 5-7 years with Service operations in the industrial sector or equivalent combination of education and experience. Experience with steam systems, heat exchangers, controls, chemical treatment, boilers and automation would be an asset.
Bilingual in written and oral French/English is a must