Join The Team

Service Manager

The Service Manager will create a culture that focuses on Customer Satisfaction by providing on time and high quality assistance with installation, commissioning, trouble-shooting and repairs, replacement and upgrades, steam asset management and audits, using a team of highly trained and qualified Service Engineers.

Manages the day-to-day operations from initial request for quote, through on-site work, to final billing. Provides all financial and logistical product support including resource scheduling, inventory management, general accounting practices, vendor control, purchasing, order entry/processing and invoicing.  

Plans, directs, and manages the activities of the Service Department efficiently and in accordance with company strategy and operational plans. Ensures that the Department lays the foundation for growth and expansion while meeting or exceeding forecasts, controls budgets without compromise on the quality of Service.

Essential (Major) Job Functions:

• Manages and evaluates the performance of direct reports and ensures the development and training of all service employees. 
• Prepares short and long-term plans and assures responsiveness to customer needs and corporate objectives.
• Performs all managerial and supervisory duties such as Operations, Sales, Business Development, Coordination and Finance. 
• Determines cost structures for services versus products; sets direction for types of services provided; determines the best means of providing the service or product; etc. Monitors the business plan and annual budget. 
• Works and collaborates with the Executive team, Sales Managers, Subject Matter Experts and Sales Engineers to develop/enhance Service Product offerings which will bring value to our Customers and meet financial goals. 

Education:

Bachelor’s degree in Engineering or equivalent

Experience:

At least 5-7 years with Service operations in the industrial sector or equivalent combination of education and experience. Experience with steam systems, heat exchangers, controls, chemical treatment, boilers and automation would be an asset.

Specialized Skills:

Bilingual in written and oral French/English is a must