Privacy Policy

Spirax-Sarco Limited ("Spirax-Sarco") is committed to protecting your privacy while providing you with the opportunity to receive information about products and services which enhance your business activities.

This policy ("Privacy Policy") describes the ways in which we collect information from you when you use the Spirax-Sarco website located at www.SpiraxSarco.com (the "Site"), and what we may use it for.

What data do we collect from you?

We collect data from you ("User Data") in various ways:

  • When you register to use the Site
  • During the course of your use of the Site (, and of services provided by third parties through the Site)
  • When we request further information from you from time to time following on from registration

Our use of User Data

We will use User Data we collect from you only in accordance with the following guidelines:

  1. To provide the service to you

    We will use User Data to provide and improve the services we provide you through the Site, to enable our help desk to deal with any queries you have about using the Site and to notify you of any changes to the Site or to our General User Conditions.

  2. To send you information about our other products & services

    From time to time, Spirax-Sarco, or third parties acting on Spirax-Sarco's behalf, may wish to send you information about other products and services which we offer and we believe you may be interested in and we may use User Data for this purpose. If you decide now, or at any later time, that you do not wish to receive this information, please inform us by e-mail at privacy@spiraxsarcoengineering.com.

  3. To generate and deal in aggregate data

    Spirax-Sarco may provide aggregated data about our Users, Site usage patterns and related information, to reputable third parties on a commercial basis, but this data will not enable any such third party to identify individual Users or individual businesses.

  4. To provide data to third party providers

    Spirax-Sarco may pass User Data to third party providers of products and services through the Site to enable them to provide them to you, and (where relevant) to facilitate billing. Spirax-Sarco does not as such authorize such third parties to use your User Data to market its own products or services, but you may have given such consent as part of your direct relationship with the third party in question.

  5. To the Spirax-Sarco group of companies

    Spirax-Sarco may make User Data available to other members of the Spirax-Sarco group of companies, either for the fulfillment of Spirax-Sarco's services, or to enable them to provide you with information about products or services which they believe would be of interest to you.

Legal Requirements

While it is unlikely, Spirax-Sarco may be required to disclose your User Data by a court order or to comply with other legal requirements. We will use all reasonable endeavors to notify you before we do so, unless we are legally restricted from doing so.

No Commercial Disposal to Third Parties

Spirax-Sarco shall not sell, rent, distribute or otherwise make User Data commercially available to any third party, except as described above, or except with your prior permission.

Consent to our Use

If you object to the use by Spirax-Sarco of your User Data in the manner described above, please inform us by email at privacy@spiraxsarcoengineering.com.

Updating User Data Spirax-Sarco holds about you

You can request a change or update to the User Data that Spirax-Sarco holds about you at any time. You can do this by emailing us at privacy@spiraxsarcoengineering.com.

If you wish to contact Spirax-Sarco at any time regarding this Privacy Policy or use of your information you can e-mail us at privacy@spiraxsarcoengineering.com.

Assent to Terms of Privacy Policy

By using the Site you acknowledge that you have read the terms of this Privacy Policy and that you agree to Spirax-Sarco's use of the User Data for the purposes set out above. This Privacy Policy may be amended by Spirax-Sarco at any time. Spirax-Sarco will notify you through the Site of changes.