Career Details

Title: Plant Services Support Technician
Role: Position Summary: Receive customer service calls and determine if a service tech visit is required. Assist with the co-ordination of service tech schedules, product & safety training. Provide technical support for the plant service techs and customers pertaining to proposals, scheduling and billing. Make S.E. regional service calls as required.

Education/Experience/Skills: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, competencies and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• General degree in Engineering or related field with five (5) or more years’ work experience or equivalent combination of education and related experience.
• Computer skills with proficiency in word processing, spreadsheet and e-mail applications.
• Good knowledge of steam and fluid systems; good knowledge of mechanical, controls and instrumentation products.

Position Competencies:
The following competencies are critical to the success of this position– Building Working Relationships, Planning & Organizing, Communication, Presentation / Facilitation, Continuous Learning, Problem Solving / Decision Making, Customer Service Orientation, Quality Orientation, Flexibility, Teamwork, Troubleshooting, and Quality of Work
Responsibilities: Essential Functions/Responsibility: These essential functions indicate the general nature/level of work expected of the incumbent. They are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.
• Work with the regional service techs to develop their schedule / calendar for effective use of their time.
• Man the service call line and determine the actions required to satisfy the customers’ requirements.
• Provide technical packets of pertinent information for each service visit including but not limited to: Site contact information, technical manuals, suggested tools required, Equipment Data, Customer safety requirements prior to the service tech visiting the Job site location.
• Work with the sales team to generate service proposals and assist with scoping of scheduled maintenance contracts.
• Arrange bi-monthly product and safety training for service techs.
• Travel approximately 30% of the time to provide service tech duties and project scoping for schedule maintenance projects.

General: Accountable and responsible for maintaining Service Tech scheduling, safety & product training. Demonstrates a technical knowledge of the range of Spirax Sarco Products and field instrumentation devices.
Location: Blythewood, SC
Closing Date: Jul 27th 2012
Contact Details: Visit Careerbuilder.com to apply for this position