Total Service Solutions
Buying the right product is, of course, essential. To get the best from a proper after sales service is equally important. Spirax Sarco works in partnership with you to ensure a long and useful life for your equipment while optimising your plant’s efficiency. |
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In Spirax Sarco Singapore and its associate companies, customer care is part of the our business. We believe in continuous improvement to achieve service excellence that exceeds customer's expectation. Read on to discover the series of customer care program we have implemented.
Customer Care Program
You can be assured that our sevice does not limit to the above but can be customized to meet your unique requirements.
To enlist any of the service above, please call our Help Desk at (65) 6 349 0467 or e-mail Ms Ow Li Li. For countries outside Singapore, please contact your respective region for assistance.
* Customer care program applicable for Singapore customers only.
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Customer Training
This training comes in two form namely standard and customized. While standard training provides a general insight into steam characteristics and its uses, customized training serves as an introduction to the optimal uses and maintenance of the product you wish to be trained on.
To enhance the effectiveness of the training, we have an in-house demonstration rig, which allows for hands-on practice in relation to the training topic.
In Singapore, we conduct regular training to meet our customer's needs / requirement. Details of a Typical 2-day seminar is described as below. |
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Steam & Condensate System Seminar
Who will benefit?
Designers, plant engineers, senior technicians and those involved in the day to day running of the steam & condensate services.
Objectives
To give a good understanding of the purpose and operation of steam & condensate systems and factors affecting their performance and plant output.
Participants will learn about
- The fundamentals of steam
- Steam distribution and pipe sizing
- Steam trapping and monitoring
- Estimating steam load
- Pressure Reduction
- Condensate recovery
- Effective condensate removal from heat exchangers
Training Aids
- Powerpoint Slides
- Video Presentations
- Practical Demostration
For more information or to register for the seminar, please click HERE..
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Onsite Audit
This is a detailed field survey, which calls for an in-depth look at your complete steam and condensate loop. The objective of the survey is to reduce your operational costs through good steam system management and highlight any health and safety issues.
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Steam Trap Survey
The steam trap survey will identify, tag and test every steam trap station on your plant. We will confirm whether it is suitable for application, working correctly, or failed in open or closed position.
This information is entered into a computerised Steam Trap Management System which shows a full inventory of your traps, their location, status and suitability for the application. Failed traps are highlighted, and steam losses calculated giving payback times and replacement of the failed traps.
A detailed report with recommendation and advice on the need for service or replacement will be submitted.
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Maintenance Contract
We offer maintenance contract that covers a bi-yearly maintenance of your equipment. Our engineers will be more than pleased to discuss with you on your requirement. Moreover, details of the maintenance can be customized to accomodate your operation schedule and needs. This service is available for Singapore customers only.
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